State lab courier system explained

Courier Route Map

September is newborn screening awareness month. And one of the key components of Montana’s newborn screening program is the state courier system connected to the Montana Public Health Laboratory in Helena.

Medical Logistic Solutions, with locations in Billings and Bozeman, has the state contract that includes the majority of healthcare facilities with birthing centers in Montana. Drivers pick up the newborn screening blood samples from healthcare facilities and provide same-day delivery to the lab for testing, with coverage in more than 50 Montana cities.

Drivers pick up samples at a variety of times “Monday through Friday, excluding major holidays, from designated locations in Montana.” And according to the Department of Public Health and Human Services, blood samples are not able to be delivered to the lab on weekends so the courier service does not operate on Saturday or Sunday, unless an emergency pick-up is called in. The earliest  regularly scheduled pick-up time is made at 1:00 a.m., at St. James Hospital in Butte. The latest courier pickup time listed in the contract is 8:30 p.m., at Bozeman Deaconess Hospital.

All hospitals that utilize MLS’ courier services have newborn blood samples scheduled for pick-up once per day, except for St. James Hospital again, which has two daily scheduled pick-up times. Most facilities collect the samples daily during the morning hours, while the most common pick-up time is in the afternoons.

The sources of funding for this contract are: $10,000 per year from Montana state special revenue; a federal grant from the U.S. Department of Health and Human Services’ Preparedness Grant; and an Epidemiology and Laboratory Capacity Grant.

DPHHS pays MLS on a monthly basis. Fifteen primary facilities have a per day fee according to the contract. The total bill per day for these 15 primary locations is $499.55, per an amendment that increased the fees by two-percent, effective July 1, 2015. In addition, 34 pick-up locations at secondary facilities have pick-up charges ranging from $45.00 to $160.00, per scheduled pick-up. The current contract between Medical Logistic Solutions and DPHHS is set to expire June 30, 2016, unless renewed.

Medical Logistic Solutions' Vice President of Operations, Jason Nye. (LinkedIn)

Medical Logistic Solutions’ Vice President of Operations, Jason Nye. (LinkedIn)

MLS is required to train its drivers in the safe transportation and handling of blood samples, including maintenance of the proper temperature and standards of privacy and confidentiality under the Health Insurance Portability and Accountability Act, or HIPAA.

The Montana Center for Investigative Reporting spoke to MLS’ Vice President of Operations, Jason Nye, on the telephone just before Labor Day weekend and asked to schedule a future phone interview. Nye agreed to an interview the following Tuesday but when MTCIR called back, Nye refused to do the interview, citing his boss advised him to provide no comment.

Eventually, Nye agreed to let MTCIR email him the questions we were planning to ask in the interview and that he would reply back with answers to those questions no later than the end of the week.

When no response was received, MTCIR made several more attempts to contact Nye via email and phone to allow him, or any other MLS employee, to provide comment. None of our emails or voicemails for Nye have since been returned.

If you’re a parent with a child who has had a particularly good, or bad experience, with newborn screening in Montana, we would love to hear your story. Please fill out our contact form, or send us an email to: news@mtcir.org.

This story was written with support from the Fund for Investigative Journalism.

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